Returns, Refunds, and Exchange Summary

Pillows & Bedding

If you are not satisfied for any reason with your pillows or bedding, they can be exchanged during the first 30 days for another model of equal or lesser value, or the value you paid used as credit toward other items from our store of higher value. If you wish to exhcange your pillow for an upgraded version, the only cost to you would be the difference in price (plus tax where applicable), as well as the cost of the initial shipping back to us.

For full details on our 30-day bedding & pillows trial, see our sleep trial page.

Adjustable Bases

Due to the difficulty of repackaging and transportation, adjustable bases are not returnable.

Massage Chairs

For the first 30 days of ownership we offer free exchanges at no cost, as well as returns for a full refund minus actual shipping costs both to and from our facility. For full details, please visit our sleep trial page.

Custom Products

As a manufacturer that actually cares about the comfort and quality of your sleep, we often offer custom sizes, variations, and versions of our products to customers in order to best fit your needs personally. If you have a specific needs you'd like met, give us a call at (800) 667-1969 and we'll do our best to make your dream a reality!

Due to the often difficult nature of manufacturing and shipping custom sized products and custom variations of products, as well as our inability to reuse the majority of custom products for display and demonstration purposes and the additional time and care we invest in producing these products, custom sizes and variations of our products are not returnable for any reason except manufacturer defect, in which case they will be promptly exchanged for a non-defective model.

For full details, see our 365-Night Sleep Trial & 100% Satisfaction Guarantee.

Refund Credit Information

Returns will be processed promptly after the returned items are received and inspected. We reserve a period of at least 14 days for inspection and damaged shipment claims before a credit may be issued for returned items.

Refunds will be processed by crediting back the amount to the original card used to purchase the items. Cases in which the customer has paid via an alternative payment method or the card used for the original purchase is no longer active will be handled on a case-by-case basis.

How to Initiate an Exchange, Modification, or Return.

If you would like to modify, exchange, or return an item, you can reach out to us by email at support@backscience.com or give us a call at (800) 667-1969.