Back Science 100% Satisfaction Guarantee

We truely care about your long-term comfort and pain relief. That's why we offer our 365-night sleep trial and 100% satisfaction guarantee. For the duration of your trail we offer the choice to exchange or modify your mattress at no additional cost. If you're not 100% satisfied for any reason you can also return your mattress for a full refund of the mattress' purchasing price less shipping costs. The trial period begins the first day your receive your mattress or bed set.

What is our satisfaction guarantee?

If you feel your mattress is too hard or too soft, or does not provide you with a restful nights sleep, you can exchange or return your mattress before the end of 365 days. Be sure that there are no other factors affecting the quality of your sleep before you decide to exchange the mattress or bed set. We strongly recommend that you give it at least a 21-day “breaking-in” period. If after 21 days, you are not completely satisfied with the superior quality and sleeping comfort of your mattress, pillows, or bed set, we will gladly refund you the money or exchange it for a more suitable one. For details, see the information below:

• With the exception of a packaging or delivery error, all return shipments are the sole responsibility of the customer. We may, at our option, extend our discounted shipping rates through our carriers to the customer.
• Occasionally we offer shipping specials or free items with certain over stocked mattresses or mattress toppers. If this is offered, the customer must pay shipping costs both ways if they desire to return the mattress or topper without an exchange and they must return any promotional items given.
• If you exchange for a different mattress, topper, pillow, or bedding item the only cost to you is the price difference (plus sales tax where applicable), plus the initial shipping of the product back to us.
• No exchanges or returns will be made after the 365th day.
• This exchange or return offer does not apply to the following items: electric bed bases, custom size mattresses or toppers, custom products including but not limited to pillows, sheets and bedding. If any mattresses, toppers, or other items are returned, they will need to be returned in the original condition in which they were received, as returns may be used for display and demonstration purposes.
• Pillows may be returned during the 365-Night Sleep Trial period if you are dissatisfied with the product for any reason. Pillows returned during the trial period are subject to round-trip shipping costs.
• No refunds or exchanges will be accepted for any product that incurs any damage after it is received by the customer. Damage may include, but is not limited to odor or stains from cigarette smoke or urine, food or drink stains, and/or any physical damage from sharp objects.
• Custom orders that are canceled after 3 days have a 20% surcharge.
• If you refuse a delivered item and there is nothing wrong with the package, it will be returned to us and those refused orders will be subject to round trip shipping charges before a refund is issued. You will also be responsible for restocking fees, if applicable.
• Of course, any defective products will be promptly exchanged.
• An RMA (return merchandise authorization) must be obtained before returning your mattress or other items in order for you to receive a refund.
• All returns must be received by our manufacturing plant before the end of the 365th day in order for you to receive a refund.
• For any mattress or bed sets purchased prior to 3/10/2024 all returns must be received by our manufacturing plant before the end of the 120th day in order to be eligable for exchange or to receive a refund.
• We will either exchange your mattress or refund you the purchase price of the mattress or bed set less the value of (i) any promotional items included with your purchase, (ii) round-trip shipping fees, and / or (iii) white glove delivery fees.
• Any items, such as pillows, sheets, or mattress protectors, offered as a promotion in conjunction withthe sale of a mattress will be subtracted from the refund amount at current price if the mattress is returned.
• There will be an inspection period of at least 14 days before a credit may be issued. This time is required for inspection and damaged shipment claims before we will release a mattress to outside vendors for display purposes. Damage as a result of the customer will be deducted from the cost of the mattress. Damage from the carrier will be that carriers responsibility, and a claim for damage must be filed before any credit is issued. No mattress will be re-sold or given to any customer for any reason due to health concerns.

What Happens After 365 Days?

With our 30-Year Limited Warranty on our Back Science mattress models we offer one of the longest mattress warranties in the business. It's a reflection of our commitment to unwavering quality and premium product integrity. For more information on our warranty, see our Warranty Page or call (800) 667-1969.

Need to Modify or Return Your Mattress?

If you would like to modify, exchange, or return your mattress or bed set, you can reach out to us by email at support@backscience.com or give us a call at (800) 667-1969.