30-Year Limited Warranty Badge

Back Science® 30-Year Limited Mattress Warranty

We are proud to offer one of the best warranties in the business. This Warranty Pertains to all Back Science® mattress models. Our 30-year limited warranty can be explained as follows:

During your first ten years of ownership, the manufacturer will be responsible for any defective parts, labor or materials relating to your mattress and will perform any needed repairs to your mattress at no cost to you. Shipping and handling fees will be the responsibility of the customer.

Starting the 11th year of mattress ownership, the customer will be responsible for a pro-rated amount, plus shipping and handling fees, for any defective mattress returns. This pro-rated amount is calculated by dividing the number of years you owned the mattress by 30, then it is multiplied by the cost of the mattress. Partial years of ownership round up to the next full year. For example, if you have a mattress that became defective in its 11th year, you would then be responsible for paying 36.6% of the original mattress cost.

The manufacturer will not be responsible for any damage that occurred to the mattress after it has been received by the customer. This includes, but is not limited to food, drink, urine, punctures, pet damage and cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect. While we do not specify which type of foundation should be used under your mattress, we will not accept a mattress that has been damaged by use of an improper foundation. An example of this would be a foundation with slats that are spaced far enough apart to allow the mattress to bend and sink between the slats.

If you believe that your mattress has become defective, we request that you place it on a hard floor surface and retest it to ensure that it is not the foundation underneath the mattress. If you believe that your mattress has visual sag after being placed on the even floor, we request that you take a string and pull it tight over both sides of the mattress and measure the greatest sag point from the string to the top of the mattress. If your mattress sags more than 3/4 of an inch, we will repair or replace the mattress. An RMA (Return Material Authorization) number must be obtained before returning your mattress or bed set and it must be received at our manufacturing plant.

We do not believe in using a plastic backing to our cover, as it can get to hot and is not easily washed. For this reason, we recommend that you purchase a cotton mattress protector with breathable water resistance, such as our Kool-Flow organic cotton protector with Greenshield Stain and Spill resistance to better protect your mattress cover and the comfort layers below. While water resistance does not mean it is completely impervious to liquids, it will offer the protection needed in most cases. If you believe that there may be times that a substantial amount of liquid may accumulate on the cover, you would then need to purchase a protector that is completely waterproof, as seepage into the mattress of any liquids would void the warranty.”

We strongly believe that our foam will hold up over time if cared for properly. There is, however, a certain break-in period in which the foam will soften a bit. For this reason, we require that you rotate, clockwise or counter-clockwise from head to toe (not flip top to bottom) the mattress once every other month for the first 4 months (2 total rotations), then once every 6 months thereafter.

Most standard mattress models are symmetrical and can be safely rotated (head to foot, not flipped) without disrupting the lumbar zoning, however, Split-Top™ mattresses which are split at the head are by-definition asymmetrical and unable to be rotated. If you have a Split-Top mattress or have customized your firmness on one side vs. the other and prefer not to rotate it due to a preference of sleeping on one side of the bed, this will not void your warranty.

If you have any questions about our warranty please call +1 (800) 667-1969.

25-Year Limited Warranty Badge

Back Science® 25-Year Limited Adjustable Base Warranty

applies to Back Science™ BackFlex™ Level 3 adjustable base only

We are proud to offer one of the best adjustable base warranties in the business. This Warranty Pertains to the Back Science® BackFlex™ Level 3 adjsutable base model. Our 25-year limited warranty can be explained as follows:

If a potential issue with your Back Science™ adjustable base arises and you wish to make a claim, you must contact Back Science™ customer service by email at support@backscience.com or by phone at (800) 667-1969. Please keep the original sales receipt that was received from the retailer at the date of purchase along with the model number, which will be required for any warranty claim.

Warranties are non-transferrable and only given to the original purchaser of the Back Science™ adjustable base.

Your Back Science™ adjustable bed is warrantied against any defects of all parts and full in-home service for a period of three years starting from the date of purchase. All parts, including electronics and excluding in-home service and shipping, are warrantied for a period of 10 years starting from the date of purchase. The metal frame, excluding in-home service and shipping, is covered by a lifetime warranty (25 years starting from the date of purchase).

Warranty shall not apply if (1) the damage is caused by the purchaser, (2) there has been any repair or replacement done by an unauthorized person, (3) the adjustable base has been mishandled through physical or electrical abuse or misuse, or operated in an improper manner that is inconsistent with the instructions outline in the Back Science™ adjustable base instruction manuals.

The customer is responsible for any costs incurred by unnecessary service calls.

If you have any questions about our warranty please call +1 (800) 667-1969.